NOTE FROM THE EDITOR: The following article happens to come from one of our regular readers, Mr. Ashwin Jain, who faced a serious problem regarding the above mentioned title, and got no response at all. The entire mishappening, I felt, must be shared with our other readers too, for the word that how alert are we and/or how much our complains are being entertained. UdaipurBlog does not take any responsibility for the contents of the post that follows, and are solely the author’s own words.
I am a Reliance user from a long time. 3 months back I decided to port to other operator all thanks to MNP (Mobile Number Portability). When I posted a request for changing the operators (on 20 March), I received a call from Reliance customer care office, the customer care guys requested me to continue my subscription with them and said they will provide me reliance to reliance free for six months (as an incentive to stay their customer). I found the scheme attractive so I agreed to it, at that time they asked me to come to their agency office and sign some papers. The employee got it signed from me stating that this contract is just a part of formality, in reality there was a HIDDEN CLAUSE in it stating that I will not port for another 12 months, the employee intentionally didn’t informed me about this clause.
I signed the contract on March 23, now it’s almost two months and they have not yet activated that reliance to reliance free service on my number. I have called the concerned person several times, but he has stopped picking my calls. When I went to their main office to his Senior for enquiry, even her response was not satisfying, I showed her that her subordinate was not picking my calls and neither my calls were able to connect to Reliance Help Line number 198, she gave me an assurance that “Sir, although the R2R is not yet activated on your phone, but from our side we will give you a waiver after doing the required adjustments”.
Alas, her assurance was of no avail. I am still being charged with normal call rates without any adjustments being done. The problem here is that I cannot go to their main office each month and ask for the waiver again and again. If they can’t add this in my bill then I don’t want Reliance service at all.
Now after getting fed up with all this ambiguity when i again tried to port my number in May, they rejected my request on the basis of the HIDDEN CLAUSE in the contract which they made me sign. They said that while giving you the reliance to reliance free scheme you had signed a paper where you accepted that you won’t port to any other operator for 1 year. They are just fooling by giving me R2R free for six month and asking me to be with reliance for a year. This is FRAUD and CHEATING. The most annoying thing is that they didn’t activate the plan on time. I am tired of these reliance employees and their excuses.
Now after two months they are saying that now your plan is configured and you can use R2R free from next month. This commitment from them came to me on 12 May. Honestly speaking now this R2R free feature is of no use to me. I have cleared all my previous bills without any adjustments. In any case after all these false promises and cheating I don’t want to stay with them, now I just want to port my number to other operator as soon as possible.
I have complained on www.consumercourtforum.in on 12 May after that i got a call from them asking for a receipt i got while signing the contract. I mailed it to them but they haven’t yet responded back. A week has passed (to do a more actual calculation months have passed) but my problem is not yet solved. On 18 May i posted my complaint on Reliance Facebook page and I got a call and they said “We can’t help you, you can take legal action if you want to cancel the contract and want to port.” I thought these employees were hired to sort out issues rather than advising consumers to take legal actions against Reliance.
Now it doesn’t matter how this issue ends, whatever happens Reliance has lost one of its loyal customer and I want all the readers of this post to be careful of Reliance. Also please don’t sign on any document they offer you as they are can cheat you anytime. This company is full of frauds and all its employees only tell lies (and idiotic excuses) to fool the customers. KINDLY BEWARE OF THE FALSE PROMISES MADE AND BE ALERT!!!
By Ashwin Jain