Vodafone customer ? You can be the next getting harassed

One of the largest telecom providers in India – Vodafone – announced 3G data services in India back in 2011.  These days, everyone is aware of the 3g data services and also fast internet data services like 3G are being used widely all over India. Let me introduce myself briefly, I am Lokesh Motwani from Udaipur and a Vodafone customer from last 5 months. I use internet at home and on my phone for social and professional purposes. I was using Vodafone’s 2G data services happily from several months and a little internet speed fluctuation revealed an ugly truth of Vodafone services.Vodafone_3g_Udaipur

From 6th of April my Vodafone 2G internet data pack was not working fine, the speed was too slow than usual so I made a call to the customer care at 198 and the customer care representative suggested and registered a complaint for my slow internet speed. I thanked him and hanged up the call.

Meanwhile i kept on waiting for the speed to improve..

On 9th April 2012 my internet was too slow and i was really pissed. I thought to give a try to Vodafone’s 3G data service which is obviously faster than 2G data services. At around 1 a.m I made a recharge of Rs. 1250 from Vodafone’s official website www.vodafone.in which provides a 5GB 3G data for 60 days. I called Vodafone’s customer care at around 3.00 am and asked for further formalities to activate the 3G data service etc on my number. The Vodafone representative advised to send a message at 111 and 144 which will activate 3G on my number and the service will be active in about 4 hours. Call ended.

7.30 am, I was very anxious to try the 3G data service before I go to sleep. It was 7.00 and I was too dizzy; but again made a call to Vodafone customer care to ensure my service is active before I sleep. After 2-3 attempts, I was successfully connected to a Vodafone customer associate who confirmed the service is not yet activated and himself asked to register a complaint in this regard. I Said Ok, and followed his instructions as he proceeded. He registered a complaint and promised that 3G data service will be activated by maximum 6.00 pm in the evening. I said thanks and hanged up the call.
It was 7.00 pm and the service was still not active. My patience was falling as time passed. I called the Vodafone customer care at 198 again and asked Vodafone’s customer care representative about the status of the complaint and they said it’s still active and in process and may take 24 hours more also he told me that the date for complaint resolving is 13 April and I will receive the follow up by a call from a customer care representative by 6.00 pm of 13 April. I debated with the representative about the promises made to me hours ago but he ended up telling that all I have to do is wait for 24 hours more. I was very angry but had no other option other than waiting.

10 April,2012 around 8.00 pm, Service still not active. I was pissed now and my patience was over and again i called the customer care. After many continuous attempts one of the representative attended my call, he put me on hold to check details and the call got disconnected. I called again and again many times continuously to get a solution explaining my problem to every one of them several times whenever my call was attended. I talked to around 5-6 people and shockingly, no one of them had a satisfactory answer, my call was even transferred to several different departments claiming their expertise in Data services etc. Sometimes they said the service is active and asked to get some silly settings or else told me the service is not active and exclaimed to message again at 111 and 144 to activate the service etc but nothing worked.
This went on for 3 more days on 11, 12 and 13 April. During these days I didn’t lose hope and kept on calling 7-8 times daily and every time I called, I had to hear several different answers from different customer care representatives. Every time either my call was hanged up (putting on hold and not getting back) whenever I asked for a refund or to activate my services as soon as possible.

13 April, 6.00 pm. The time of my complaint resolution was over and so far I didn’t received any call or follow-up from Vodafone customer care regarding my complaint. I again made a call to Vodafone customer care and after 3-4 attempts finally my call was attended and I was told to either wait for 24 more hours as the complaint I made was still in process else all I can go and pay a visit to the Nearest Vodafone store regarding this complaint.

 

14 April, 12.30 pm I visited the nearest Surajpole Vodafone store, I took a queue ticket for my number and waited for around 20 minutes. My number came and an attendant Azad Khan attended me. I told him about everything I went through he suggested to wait for 24 more hours as the complaint was still open and the case was presented to him just now. I was too pissed to wait even for an hour but all he told me to wait.I forced him to let me talk to his senior regarding this and finally he made a call and the next moment I was talking to Mr. Arun Jonus, Manager Surajpole branch. I was surprised and shocked at the same time, the way he talked to me. He was not only rude but also he wasn’t able to give me a satisfactory and responsible answer being a Branch Manager of the Vodafone store. I tried a hell lot of times that how he will proceed and how much time this will take? But again he was not able to tell me how much time he would need, he just asked for some time. I demanded a negotiable refund for the not yet active service. But he strongly disapproved, saying there is no such option available to him and ended up telling to wait for some time. Again I kept on asking what’s his sometime but he didn’t answered. I left the store and decided to give him time of an hour or two.
At around 2.30 pm, I again went to the Vodafone store Surajpole, Mr. Branch manager was still not there and when I insisted a call he just told me rudely that he has talked to the concerned department and will inform me in detail about this through a call soon.
Around 3.30 pm, I got a call from Mr. Arun Jonus and he told me that there is some technical issue in the IT department and the service may activate by 6.00pm or by Monday. His voice on the call shown a lack of confidence or maybe I felt it because I was not in a condition to wait or trust anymore on any Vodafone employees. It was more obvious because i had already waited a long for around 5 days, so I strongly alleged that I don’t want to wait anymore and I need a refund or need activation of my service right now. He told me all bulls*** again that there is no such option available. He even insisted to call the Nodal officer who will be available on Monday (16 April) and I was not in a mood to debate or discuss anymore regarding this on the call and I asked to either get me a refund or give me all his promises and commitments in written. He strongly disagreed to that, saying there is no such process available. Instantly, i had a plan in my mind and asked him to meet me on store in a while.
Around 4.10 pm, I made a call to one of my friends Yash Sharma (who is professionally a media person) to bring a camera to take Mr. Arun’s conversation in a movie for a proof to me, in case the service doesn’t get activated according to his promise.
Around 4.30 pm, We reached Vodafone store and waited for around 15 minutes for Mr. Arun to attend us. Finally, Mr. Arun came and again we started the discussion he told us that in no way (Audio, video, writing or any other means) he can give us what he was speaking and promising. When I offended he told me its not in his process, when I asked to show the process he changed the topic and at the end told us that they are a few things that can’t be shared with the customers. We finally left the store with nothing in hand but promises and waiting as recommended by Mr. Arun Jonus.

At around 6.15 pm, I got a all from Vodafone customer care asking me to check that my 3G services are active. I checked. Yes, the 3G data service was active and hanged up the call.
Now, let me summarize the story and share a lesson with all the UdaipurBlog readers who are still confused. First of all, Take care as even promising telecommunication giants such as Vodafone may not be able to fullfill their smallest of commitments and services or may lack customer service at times.
And Lastly, i would end up saying that in this cruel world today, sometimes, you don’t get things easily even after paying the cost for them. You may need to stand up , play a  media prank or even fight for things, else you may get harassed or hassled most of the times.

JAAGO INDIA JAAGO !!! JAAGO GRAAHAK JAAHO !!!

Udaipur District Zip Codes Or PIN Codes

Udaipur District PIN Codes and Zip Codes

Location PINCode / ZIPCode

Ashok Nagar 313001
Ayed 313001
Badgaon 313011
Bajaj Nagar 313021
Bambora 313706
Barapal 313805
Barar 313341
Bari T B Sanatorium 313025
Bawalwara 313806
Bedla 313016
Bhalerana 313030
Bhim 305921
Bhinder 313603
Bhupalpura 313001
Boharwari 313001
Cement Factory 313021
Chandpole 313001
Charbhuja 313333
Charbhuja Road Amet 313332
Chawand 313904
Chetak Circle City 313001
Chhani 313804
Chhaplian 313340
Dabok 313022
Dabok Air Port 313023
Dal 313033
Dariba Udaipur 313211
Daroli 313032
Debari 313029
Delwara 313202
Deogarh 313331
Deogarh Bazar 313331
Dhan Mandi 313001
Dhariawad 313605
Fatehpura 313001
Fatel Nagar 313205
Gaon Guda 313321
Ghasa 313210
Gilund 313207
Gogunda 313705
Hiran Magri 313001
Industrial Area 313001
Intali 313608
Intalikhera 313026
Jaswantgarh Udaipur 313707
Jhadol Phalasia 313702
Jhadol Sarara 313905
Jhallara 313038
Jhalon Ki Madar 313336
Jhamar Kotra Mines 313015
Kailashpuri 313209
Kalyanpur Udaipur 313907
Kankroli 313342
Kankroli H O 313324
Kanore 313604
Kanpur 313014
Kelwa 313331
Kelwara 313325
Keshariawad 313610
Khamnore 313322
Khemli 313201
Kheroda 313602
Kherwara 313803
Khunta 313609
Koaria 313327
Koshiwara 313709
Kotharia 313323
Kotra 307025
Kun 313612
Kuraj 313328
Kurawar 313703
Lakadwas 313012
Lasadia 313607
Lawa Sardargarh 313330
Machhala Magra Colony 313001
Mavli Jn H O 313203
Mehar 313613
Mohi 313338
Nai 313031
Nandeshma 313708
Nathdwara 313301
Nathdwara Chopati 313301
Naya Sarafa Bazar 313001
Palace Road 313001
Palana Khurd 313204
Panchwati 313001
Parsad 313801
Parsola 313611
Phalasia 313701
Pratapnagar 313001
Railmagra 313329
Railway Station 313001
Rajsamand 313326
Rani Road 313001
Rinchhed 313337
Rishabhdeo 313802
Rundera 313606
Rural Institute 313001
Sagtara 313906
Sakroda 313212
Salumbar Gandhi Chowk 313027
Salumbar H O 313027
Sanwar 313206
Sarara 313902
Saveena 313013
Sayra 313704
Semari 313903
Seria 313028
Shishoda 313303
Shivaji Nagar 313001
Station Road 313001
Surajpole 313001
Tekri 313001
Tokar 313034
Tourist Complex 313001
Udaipur H O 313001
Udaipur Shastri Circle 313001
University Campus 313001
Vallabhnagar 313601
Vidya Bhawan 313001
Zawar Mines 313901
Zink Smelter 313024
Add 313611
Adiwali 313804
Adkalia 313702
Adwas 313703
Agad 313015
Ajbara 313703
Alsigarh 313031
Amar Pura 313015
Ambassa 313710
Amiwara 313710
Amlia 313710
Anant 313611
Anjani 313015
Arinda 313602
Ars Station 313704
B K Kherwara 313702
Baalicha 313015
Badawali 313026
Bagdunda 313705
Baghpura 313031
Bakhel 307025
Balathal 313704
Ballabh 313706
Balua 313802
Bana Khurd 313902
Banoda 313027
Bansada 313603
Barda 313011
Bari Tb (s) 313025
Bari Undri 313031
Bassi Junjawat 313027
Batharda Kalan 313602
Batharda Khurd 313602
Bayri 313903
Bedawal 313027
Beerothi 313702
Bekria 313708
Bemla 313703
Bhabrana 313038
Bhadviguda 313705
Bhalon Ka Guda 313024
Bhanda 313903
Bhansol Garwara 313204
Bharev 313015
Bharkundi 313611
Bhatewaar 313704
Bhensda Kalan 313024
Bhimal 313203
Bhoiyon Ki Pancholi 313003
Bhopa Khera 313603
Bhoraipal 313026
Bhudar 313802
Bhutala 313011
Bhuwana 313001
Bichhadi 313024
Bijanwas 313201
Bikarni 307025
Bilakh 313802
Boria 313611
Boyana 313201
Bujhra 313031
Chanawada 313801
Chandora 313903
Changedi 313205
Chansda 313901
Chargadia 313603
Chari 313605
Chatia Khedi 313705
Chatpur 313905
Chiboda 313027
Chorai 313903
Chorbaori 313705
Dabaycha 313804
Dagar 313026
Daiya 313710
Dakan Kotra 313001
Damana 313702
Dantalia 313605
Dantesar 313703
Dayli 313902
Deogam 313027
Depur 313903
Deri 313804
Dhamania 313704
Dhamniya 313015
Dhankiwara 313903
Dharod 313027
Dhavdi 313706
Dhedmaria 307025
Dheemari 313702
Dhikiya 313015
Dhingri 313905
Dhinkli 313001
Dhinkwas 313903
Dhol 313708
Dholgiri Ka Khera 313038
Dholi Magri 313201
Dhundia 313603
Dodawali 313702
Fatehnagar 313205
Gadriawas 313605
Gadwas 313605
Gamda Pal 313027
Garnalakotra 313802
Gejvi 313702
Ghated 313038
Ghodi 313903
Gingla 313706
Godach 313011
Godana 313702
Godasar 313026
Godawat Gorimba 313802
Gogala 313702
Gogrood 313708
Gorana 313702
Gudel 313706
Gupri 313022
Guran 307025
Hinta 313603
Idana 313706
Intali Khera 313026
Intali Pal 313026
Isarwas Dangiyan 313027
Iswal 313011
Jagat 313703
Jambuda 313027
Jaswantgarh 313708
Jawad 313703
Jawas 313903
Jayra 313804
Jed 307025
Jekra 313031
Jetana 313038
Jhadol (p) 313702
Jhadol (s) 313905
Jhamar Kotra 313015
Jodhpur Khurd 313038
Juda 307025
Kachhaba 313705
Kagdar 313802
Kagwas 307025
Kaladwas 313003
Kali Bhit 313015
Kalyankalan 313038
Kanbai 313804
Kantora 313905
Kanuwara 313802
Karakalan 313038
Karchha 313903
Katanwara 313902
Katarwas 313903
Katev 313026
Kathar 313001
Kaya 313801
Kejad 313902
Kewda Khurd 313001
Khajuria 307025
Khakhad 313702
Khandiobri 313903
Khanmeen 313903
Kharka 313027
Kharsan 313602
Khempur 313203
Kherad 313027
Kikawas 313704
Kkunthwas 313603
Kojawara 313802
Kolyari 313710
Kundai 313603
Kyari 313708
Ladani 313203
Lakhawali 313011
Laku Ka Lewa 313015
Larathi 313903
Lathuni 313710
Lodia 313611
Lohagarh 313605
Loharcha 313708
Lopada 313203
Losing 313011
Loyra 313011
Lunda 313015
Madar 313011
Madla 313031
Madri 313031
Mahad 307025
Mahadi 307025
Mahuwara 313901
Majawad 313705
Majawada 313602
Majawadi 313705
Makradeo 313031
Mallada 313026
Malpur 313027
Malwa Ka Chora 313708
Mamer 307025
Managaon 313605
Mandawal 307025
Mandvi 313611
Massaron Ki Obri 313802
Matoon 313003
Mavli Jn 313203
Mayada 313706
Medi Dhani 313903
Menar 313602
Merta 313022
Methudi 313703
Mewaron Ka Math 313708
Mohd. Phalasia 313702
Morila 313027
Morwal 313705
Motida 313603
Nahar Magra 313201
Naijhar 313703
Nal 313705
Nalva 313605
Nandwel 313022
Nathara 313902
Navda 313903
Nawania 313704
Nayawas 307025
Nedach 313011
Nichli Sigri 313710
Noli 313026
Noorda 313204
Obra Kalan 313705
Ogna 313702
Onarsingh Ki Bhagal 313602
Orwaria 313027
Padawali 313702
Padla 313901
Paduna 313801
Pahada 313605
Pal Kharwad 313801
Pal Nimboda 313902
Pal Sarara 313902
Palan Kalan 313204
Palodara 313001
Pandiyawara 313026
Panund 313706
Pareda 313802
Parel 313605
Patia 313804
Payara 313038
Phalichada 313203
Phila 313706
Piladhar 313001
Pipalwara 313031
Pipli (a) 313802
Pipli (b) 313802
Piplia 313605
Pithalpura 313015
Pograkalan 313903
Puria Kheri 313704
Rajol 313903
Rakhyawal 313201
Rao Madra 313708
Rathora 313026
Ravlia Khurd 313705
Rawalia Kalan 313705
Royda 313001
Sagtari 313903
Saidem 313708
Salera Kalan 313201
Sallada 313905
Salumber Mdg 313027
Sameeja 313702
Samoda 313038
Samoli 307025
Sandraf 307025
Sapetia 313011
Saradeet 313031
Saradi 313027
Sarangpura 313603
Sarera 313804
Saroli 313903
Sarsia 313905
Sarupal 313801
Shaktawat Ka Guda 313026
Shaktawato Ka Guda 313702
Sheshpur 313038
Shobhagpura 313011
Sihad 313706
Sihar 313605
Sindhu 313204
Singhatwara 313901
Sisarma 313031
Som 313710
Sulai 313903
Sulawas 313706
Surkhand Ka Khera 313903
Suveri 313903
Tarawat 313704
Teja Ka Was 313708
Tekan 313706
Thamla 313204
Thoor 313011
Tidi 313801
Titardi 313001
Tothada 313611
Udaipur 313001
Udaipur City 313001
Udaipur Fatehpura 313001
Udaipur H Magri 313002
Udaipur Industrial Area 313003
Udaipur Macchala Magra 313001
Udaipur Naya Sarafa 313001
Udaipur Palace Road 313001
Udaipur Pratapnagar 313001
Udaipur Railway Station 313001
Udaipur Rani Road 313001
Udaipur Station Road 313001
Udaipur Surajpole 313001
Udaipur University Campus 313001
Udaipuria Jagir 313905
Ugamna Kotra 313802
Upreta 313701
Utharda 313706
Uthnol 313204
Vadiyar 313203
Vana 313602
Vasni Kalan 313205
Vass 313702
Veerdholia 313201
Veerpura 313905
Wali 313703
Wanri 313204
Zinc Smelter 313024